OPERATIONS · UNIFIED INBOX

One conversation, with the right context.

Bring customer communication and team ownership into one working view. Help agents understand who is replying, which property is being discussed and what should happen after the conversation.

Unified inbox · Design preview · Sample data · Click to explore

Unified inbox · Design preview · Sample data

Unified inbox design preview with channel, agent assignment and conversation status
WHAT THE MODULE BRINGS TOGETHER

Unified inbox,
in the flow of your business.

A WhatsApp enquiry about a home can stay connected to its contact and agent. The next team member can continue with context rather than asking the customer to repeat everything.

  • 01

    Review conversations with customer context

  • 02

    Assign open conversations to an agent or team

  • 03

    Connect email, WhatsApp and call activity

  • 04

    Keep messages linked to contacts and opportunities

  • 05

    Review open, assigned and resolved conversations

A CONNECTED WAY TO WORK

From context to the next action.

  1. 01

    Receive the conversation

    Start with the relevant property, customer or business requirement.

  2. 02

    Route it to an owner

    Connect the details, records and team ownership that matter.

  3. 03

    Follow through

    Keep the outcome visible and move the work forward with context.

USEFUL ANSWERS

A few things you might be wondering.

Have a question about your agency?
Talk to our team

Are messaging provider charges included in the CRM plan?

Provider charges and messaging usage can be separate from the CRM subscription. Confirm connected channels, included usage and provider costs in your ResultBull account.

How can I explore unified inbox in my account?

Select Get Started to continue to the ResultBull login. Feature availability depends on your enabled workspace, subscription and the current beta rollout. Review the available options in your account before subscribing.

LESS SCATTER. MORE MOMENTUM.

Your next closing starts
with a better system.

Bring your leads, properties and people into one ResultBull workspace.

Get started Continue with your ResultBull account